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The TMS is a completely admin configurable application.
The admin can create
- Workflow (with priority alogahtyms )
- No. of Counters
- Assign counters to workflow
- Create counter staff
- Assign Counter staff
The TMS helps any company who needs to manage a large number of customer/instance at the premises
The TMS helps
1) Segregate visitors as per
- Process
- Urgency
- Type of interaction
a) Regular
b) Amendments etc
2) Understand productivity and performance
of the processes and counter staff by providing
- Turnaround time for each person
- Average wait time – for entire process and for individual counter
- Max wait time
- counterwise daily productivity
TMS is available on
- One time licensing fee
- Monthly license fee
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